Royalshopping.com packages in Royal Copenhagen gift wrap.

Plus:

• You know the shipping cost and insurance right away.
• Fast UPS shipping by air. Took about one week to get the items (processing + shipping).
• Good packaging, nothing is broken. Only one cup that has a little chip, but it may be product defect.

Minus:

• Limited choices. More items in the store than in the online store.
• Defects with the ordered items:

1. One of the Ole plates has a visible jutting sharp black dot that cannot be removed.
2. The other Ole plate has one big blob (about 5 cm in length) and a dent which are very visible. Other plates also have uneven surface, but I accept it as the character of the porcelain.
3. Two of the Ole bowls have very scratchy glazed bottoms. The other four are smooth.
4. The Ole serving dish has a 5-mm crack on the edge which I am afraid will be broken and leave a chip on the dish.
5. One coffee cup has a chip on the bottom of the handle.
6. The lip of the decanter is bulging and uneven.

I also notice that the made-in-Denmark 65-cm-long large serving dish has a much superior quality and craftsmanship than other Ole items. The unglazed bottom and the glazed surface are so smooth, even, and tidy. Are some of the Ole items produced outside Denmark as there is no "Denmark" mark on the back?

Since some items are fine, some are not, I wonder if first and second assortment are mixed together in one package. The craftsmanship of the items I got is pale compared to the smooth, highly refined, and even quality of Rosenthal products.

Selling second assortment stuff with the first-assortment price and throwing these defective stuff to the online order are a "brilliant" business idea because most people will have difficulty to return these stuff. It is time consuming and complicated to repack these defective things and pay expensive return shipping.

When there are so many flaws in your expensive online order, do you think that Royalshopping reflects the claimed Danish quality?